Extra-Large Foldable Pet Travel Carrier - Car-Ready, Spacious & Breathable

📦 Shipping Information Template

Domestic Shipping

 Hong Kong | GMT+8

International Shipping

Worldwide | GMT +8

Order Processing Time
 Please note we require [15-20 business days] on average to fulfill your order before dispatching it. We’re committed to getting your order to you as soon as possible! Once dispatched, delivery times depend on your region. Please also consider public holidays that may affect shipping.

Our Shipping Philosophy
 At Pup & Pearl , we celebrate discovery and global creativity. We work with small vendors and artisans from around the world, and some products may ship directly from our overseas partners. As a result, delivery times may vary. All shipping timelines are guidelines only — exact delivery dates are not guaranteed.

Pre-Orders & Backorders
If your order contains pre-ordered or back-ordered items, we will ship available items right away and send the rest as soon as they're in stock. So if you receive only part of your order, don’t worry — the rest is on the way!

Tracking Your Order
 Once your order ships, you’ll receive a confirmation email and/or SMS with a tracking ID and a link to follow your package. Please allow [15-20 business days] for tracking info to become available. If you don’t see the email, please check your spam or promotions folder.

Wrong Address Disclaimer
It is the buyer’s responsibility to ensure the shipping address is accurate at checkout. Our team works quickly, so there's a small window to fix any mistakes. Please reach out to us ASAP if you believe you’ve entered an incorrect address.

Contact: pupandpearl@gmail.com

Returns
 Please refer to our Return Policy Page for detailed return instructions.

💸 Refund Policy Template

At Pup & Pearl, your satisfaction is our priority. If
you're not fully happy with your order, we’re here to help.

🛍️ Eligibility for
Refunds

• Refunds are available for items returned within 15 days of delivery To be eligible for a refund, your item must be unused, in its original packaging, and in the same condition that you received it.
• Proof of purchase (order confirmation or receipt) is required to process a refund.

📦 Return Process

1. Contact our support team at pupandpearl@gmail.com to initiate a return.
2. Once your return is approved, you’ll receive return instructions, including the return address.
3. After we receive and inspect your returned item, we’ll notify you of the refund status.

⏳ Refund Timeline

• If approved, your refund will be processed within 7-14 business days.
• A credit will automatically be applied to your original method of payment. Please allow additional time for your bank or credit card company to post the refund.

❌ Non-Refundable Items

The following items are not eligible for refunds:

• Sale or discounted items
• Gift cards
• Perishable or custom-made products (if applicable)
• Any item not in original condition, or returned beyond the 7-day window

💡 Late or Missing Refunds

If you haven’t received a refund yet:

1. First, recheck your bank account.
2. Then contact your credit card company — it may take some time before your refund is officially posted.
3. Next, contact your bank. There’s often some processing time before a refund is posted.

If you’ve done all of this and still haven’t received your refund, please contact us at pupandpearl@gmail.com .

About Pup&Pearl
Pup&Pearl is a luxury petwear and accessories brand celebrating style, comfort, and companionship.
Designed with care and crafted for elegance, our pieces bring timeless fashion to your furry friend's everyday life.
Inspired by the charm of pearls and the playful spirit of pups, we blend
sophistication with warmth in every detail.
We ship worldwide - because pets everywhere deserve to look and feel their best.